“The big tech companies are taking advantage of you by selling your data. We won’t.” In effect, it’s an anti-sales sales pitch. DuckDuckGo is perhaps the most prominent in a number of small but rapidly growing firms attempting to make it big — or at least sustainable — by putting their customers’ privacy and security first.
In late November, hotel conglomerate Marriott International disclosed that the personal information of some 500 million customers — including home addresses, phone numbers, and credit card numbers — had been exposed as part of a data breach affecting its Starwood Hotels and Resorts network. One day earlier, the venerable breakfast chain Dunkin’ (née Donuts) announced that its rewards program had been compromised. Only two weeks before that, it was revealed that a major two-factor authentication provider had exposed millions of temporary account passwords and reset links for Google, Amazon, HQ Trivia, Yahoo, and Microsoft users.
These were just the icing on the cake for a year of compromised data: Adidas, Orbitz, Macy’s, Under Armour, Sears, Forever 21, Whole Foods, Ticketfly, Delta, Panera Bread, and Best Buy, just to name a few, were all affected by security breaches.
Meanwhile, there’s a growing sense that the tech giants have finally turned on their users. Amazon dominates so many facets of the online shopping experience that legislators mayhave to rewrite antitrust law to rein them in. Google has been playing fast and loose with its “Don’t Be Evil” mantra by almost launching a censored search engine for the Chinese government while simultaneously developing killer A.I. for Pentagon drones. And we now know that Facebook collected people’s personal data without their consent, had third party deals that would have allegedly made it possible for Spotify and Netflix to look at users’ private messages, fueled fake news and the rise of Donald Trump, and was used to facilitate a genocide in Myanmar.
The backlash against these companies dominated our national discourse in 2018. The European Union is cracking down on anticompetitive practices at Amazon and Google. Both Facebook and Twitter have had their turns in the congressional hot seat, facing questions from slightly confused but definitely irate lawmakers about how the two companies choose what information to show us and what they do with our data when we’re not looking. Worries over privacy have led everyone from the New York Times to Brian Acton, the disgruntled co-founder of Facebook-owned WhatsApp, to call for a Facebook exodus. And judging by Facebook’s stagnating rate of user growth, people seem to be listening.